This page explains our terms of use on cancelling and refunds in plain language. If anything here differs from the terms, the terms apply.
Free quotes
Your first 5 quotes are free. No card is needed, and you're never charged unless you choose a paid plan.
What you get when you pay
SharpQuote is a digital service delivered in WhatsApp. As soon as your payment is confirmed (usually within a minute), your plan is active and you receive an invoice in the chat. Paid plans are taken by card through PayFast's secure page and renew automatically at the end of each billing period until you cancel.
How to cancel
- Send CANCEL PLAN in the chat and confirm, or email support@sharpquote.co.za.
- Cancelling stops future payments. It takes effect at the end of the billing period you have already paid for, and you keep using SharpQuote until then.
- Your quotes, invoices, clients and prices stay in your account unless you ask us to delete them (send DELETE).
Refunds
- Payments are non-refundable. You pay for the whole billing period in which you cancel, including the final month.
- 6-month and 12-month plans are paid upfront at a lower price. If we agree to refund part of one, every month up to and including the month you cancel is charged at the standard monthly price (R299 a month), and only the rest, if anything, is refunded. For example, cancelling a R1 499 6-month plan in its 3rd month: R897 is charged and R602 is refunded.
- If you were charged by mistake (for example, twice for the same period), contact us and we'll refund the extra payment.
- Nothing here takes away any rights you have under South African law.
Missed payments
If a renewal payment doesn't go through, we'll send you a reminder in the chat with a link to use a different card. Access continues for a few days, then pauses until the payment is made. Nothing is deleted.
Contact
Level Ideas (Pty) Ltd · support@sharpquote.co.za · or send QUERY in the chat.